Shipping Policy

1. Free delivery

We are happy to offer you free delivery! When you place an order, our mission is to ship it to you as quickly as possible so that you can restock as soon as possible.

2. Fast turnaround times

We are committed to shipping your order within 1 to 4 business days. Whenever possible, we aim to ship it within 24 to 48 business hours. If you require an urgent order, please contact us to see if we can expedite the process. Additional charges may apply for faster shipping.

During peak periods of the year, we advise you to plan your inventory in order to avoid additional delays and to ensure that you have all the desired products.

3. Carriers and tracking

All packages are shipped with a carrier that provides a tracking number. We primarily choose Canada Post and Purolator based on price.

In the event of a delivery delay, we advise you to contact the carrier directly for more information about the issue. You will always receive a tracking number when we ship your order.

If you require a signature, it is possible to add it, but additional fees will apply.

4. Responsibilities

It is your responsibility to inform us if you are unable to receive parcels on certain days due to opening days.

It is your responsibility to notify us within 72 business hours of delivery if there is an error or defect with your order. Otherwise, we will consider it to be in order.

If the carrier does not leave the package at your door, it is your responsibility to pick it up at the designated collection point. If the package is returned to us due to non-claim or an address issue, you will be charged for the shipping costs so that we can reship the order. No refund will be issued. If you no longer want your order or if we do not receive any updates within 30 days of the package being returned, we will apply a credit to your account, and a processing and preparation fee of up to $19.99 will be deducted from the credit.